Refund policy
Return & Refund Policy
At DropXify, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return within 14 days of receiving your order.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging with all included accessories.
- Include proof of purchase or your order number.
Non-Returnable Items
The following items cannot be returned:
- Personal care or hygiene products after opening.
- Customized or personalized products.
- Gift cards.
- Clearance or final sale items.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos of the item and packaging. After review, we will arrange a replacement or refund where applicable.
Refund Process
Once your returned item has been received and inspected, we will notify you of the approval status.
If approved:
- Refunds are processed within 5–10 business days.
- The refund will be issued to your original payment method.
- Processing time may vary depending on your bank or payment provider.
Return Shipping
- If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping cost.
- For change-of-mind returns, the customer is responsible for the return shipping cost.
Order Cancellation
Orders may be cancelled within 12 hours of purchase if they have not yet entered the processing stage.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: dropxifystoreae@gmail.com